- Design Assistance
- Remote & Onsite Diagnostics
- Training & Channel Enablement
YHI proudly offers a wide range of pre and post-sale services, ensuring that our valued customers are making both well-informed decisions and future considerations when trusting us as their solution provider.
This extends across almost every product that we represent allowing a strong, cohesive offering to our customers.
Solar
Design Assistance
Our experienced team combines information from your power bill & your roof profile to come up with the best suited installation for your requirements. Considerations such as future-proofing are made and often this means hybrid-ready inverters are installed to cater for future storage requirements.Remote & Onsite Diagnostics
Many of our inverters can be remotely accessed which allows for seamless firmware updates and/or configuration changes throughout the life of the product. Where remote access is not possible, our team is equipped to attend site and perform upgrades and diagnostics face to face with your electronics.
Training & Channel Enablement
At YHI Energy, we understand the value of knowledge. Knowledge of the industry, the products and the upcoming technology. We hold training sessions throughout the country every year to ensure our dealer network is not only confident with our products but up to speed with what is coming.
EV Charging Services
Design & Specification
This emerging technology is often overwhelming and confusing. Our sales and product management team are constantly submerging themselves in the advancements in this space, therefore are in the best place to be able to confidently recommend a solution that meets your requirements for today and the years to come.
Post Installation Audit
YHI Energy offers post installation audits to ensure our products are set-up to perform their best. This includes checking charger configurations are set as per specification and all peripherals have been successfully and safely installed.
Onsite Maintenance
As EV chargers are constantly used, it is expected that some electrical components may require replacement within the EV charging stations lifetime. We hold critical spares in of our main warehouses so that we are able to respond to any componentry failures in a timely fashion.
Training & Channel Enablement
YHI Energy has been part of the EV movement since 2014. We have been through a lot of changes with the industry and are very proud to be able to pass on our knowledge to our installer and reseller network, as well as our end-users. We offer tailored training sessions ranging from detailed, technical sessions through to high-level sales and specification techniques.
Battery Services
Design & Specification
YHI Energy proudly distributes some of the world’s best battery brands. We have great communication lines with our suppliers and are always at the forefront of new technology. This aids us in specifying the very best battery design for your requirements.
Our team utilises vendor-specific calculators to take into account design and aging margins which allows your custom battery system to perform at its expected rate right through to end of life. Other considerations such as seismic requirements are also taken into account at design stage.
Installation & Commissioning
Most of the time our battery solutions are replacing old, outdated systems. This means there are often many old batteries that take up space and are hard to move around and recycle. At YHI Energy we have the ability to take care of this for you, we can decommission and recycle your old battery system prior to installing, testing and commissioning your new battery system. We have been installing stationary batteries for over 20 years and have the experience and capabilities to perform this work efficiently and within budget.
Preventive Maintenance
Not only do we commission our stationary batteries and chargers but we can also perform routine maintenance, such as quarterly or annual Preventive Maintenance visits.
YHI Energy will test your battery system and provide detailed reports that will comply with all requirements, such as recording internal resistance, battery terminal connection resistance, specific gravity (if applicable) and more.
Load Testing
Load tests are the most accurate way to determine the state of health of your battery.
Load tests are also very time consuming – they typically require that the system be shut down and taken offline and also require special equipment.
YHI Energy can perform IEEE load tests based on your requirements. As an option we can provide temporary power so that your system does not have to be shut down.
After the load test is completed, we provide complete reports as well as any recommendations to ensure the continuous functionality of your battery system.
Site Acceptance Testing
Upon request we are able to facilitate site acceptance testing.
Power Quality Services
Design & Specification
With over 40 years’ combined experience with UPS Systems, our team is well equipped to design a system that will meet all of your needs. Whether you require protection for POS systems, emergency lighting, data centers or anything in between, we have the knowledge and product offering to suit.
Commissioning
Our factory trained technicians meticulously follow a commissioning process for your particular UPS to get your system up and running. Prior to powering up your UPS, our technician will inspect the power module and battery connections and verify the input and output wiring. Once the installation is deemed safe the commissioning process starts, this includes UPS configuration, measuring and setting the batteries and verifying/calibrating the UPS to factory specifications. The final step consists of testing on mains and often generator (prior notice required). Post-commissioning, full reporting is provided and YHI Energy adds the asset to our service data base which will enable prompting of preventive maintenance visits as well as hold all history of your UPS service documentation for easy access by both our technicians and you, the customer.
Preventive Maintenance
As important, if not more so, than the correct design and commissioning of your system, is Preventive Maintenance. Our experienced technicians are often able to pick up on electronic failures before they even happen. By investing in Preventive Maintenance, you give your UPS the best chance of protecting your critical load in the event of mains fluctuation or total loss. We provide full reporting and recommendations for every Preventive Maintenance visit we perform and often tailor our reporting style to meet the requirements of Facilities Managers and Maintenance Planners.
Service Plans
YHI Energy has a range of service plans to suit every application and budget. By committing to a UPS service plan, you are ensuring that your investment is kept at optimum health for when you need it most. Our service plans range from fully comprehensive parts & labour inclusive, to simple onsite resolution SLAs. Take the stress out of maintenance planning by engaging with YHI Energy, we take care of preventive maintenance scheduling right through to emergency break fix work
Fully Maintained UPS Rental
Protection of mission critical infrastructure is the starting point for any business. Our fully maintained UPS Rental options are available on flexible terms – from just one day, and allow system scalability without the need for large upfront capital investments.
We have rental units available from 500VA to greater than 500kVA. We arrange delivery, installation and commissioning of the UPS and provide you with full engineering support for the term of your rental.
Energy Audits
In an age where power is a significant cost to any operation, it is important to know where it is being consumed and how efficiencies can be increased. We offer power system analysis using trained technicians and sophisticated measuring equipment. Once measured, this information can be reported for informed corrective action decisions, leading to reduced operating expenses and PUE (Power Usage Effectiveness). We supply the Delta range of advanced active power factor and harmonic correction equipment for improving the efficiency and power losses within a facility, branch circuit or even down to device level.
Next Day Emergency Response
UPS Preventive Maintenance Visit
Battery Preventive Maintenance
Bronze Level Service Plans are the most economical solution for those desiring coverage and reliability from their UPS, and for those who need to balance risk management and budget consciousness.
8/5 Corrective Maintenance Coverage
8hr Response Coverage Guarantee
UPS Preventive Maintenance Visit
Battery Preventive Maintenance
Silver Level Service Plans are an affordable option for those requiring increased responsiveness and protection against unexpected repair costs with the addition of 8/5 repairs.
24/7 Corrective Maintenance Coverage
4hr Response Coverage Guarantee
UPS Preventive Maintenance Visit
Battery Preventive Maintenance
Gold Level Service Plans include 24/7 support and increased preventive maintenance service to provide early detection of problems.
24/7 Corrective Maintenance Coverage
2hr Response Coverage Guarantee
UPS Preventive Maintenance Visit
Battery Preventive Maintenance
Platinum Level Service Plans are our premier service level, designed with our mission critical customers in mind who demand frequent preventive maintenance and high-level customer support.
Contact us now and we can assist
CONTACT US NOWDC System Services
Design & Specification
All of our DC Systems are designed to specification for each unique application. With world renowned brands Eltek & Benning, we have a solution for every requirement. Whether you require a solution for emergency lighting or a sub-station, our experienced Product Manager is on-hand to provoke a forward-thinking, solution focussed approach which ensures a custom solution that meets and often exceeds expectations.
Commissioning
Our factory trained technicians build DC systems to specification right here at our own premises in Auckland. This approach is known as pre-commissioning and ensures we are able to build the perfect solution, within budget as only site-specific work is done onsite. At the site stage, full pre start-up processes and checks are followed to ensure a safe work environment before the final stages of commissioning commence. Product installation, verification and final configuration is completed onsite and is fully documented in our reporting. Your custom DC solution is then added to our service data base which will enable prompting of preventive maintenance visits as well as hold all history of your DC System service documentation for easy access by both our technicians and you, the customer.
Preventive Maintenance
As important, if not more so, than the correct design and commissioning of your system, is Preventive Maintenance. Our experienced technicians are often able to pick up on electronic failures before they even happen. By investing in Preventive Maintenance, you give your DC System the best chance of protecting your critical load in the event of mains fluctuation or total loss. We provide full reporting and recommendations for every Preventive Maintenance visit we perform and often tailor our reporting style to meet the requirements of Facilities Managers and Maintenance Planners.